PROnetic may collect both Personal Information and Non-Personal Information. “Personal Information” means any information that can be used to identify you. Some examples of Personal Information include your name, address, email address and phone number. “Non-Personal Information” means information that on its own cannot be used to identify you. Some examples of Non-Personal Information include usage data relating to PROnetic Websites and PROnetic Products, language preferences and PROnetic website page views.
Information may be aggregated and/or anonymized
When information is aggregated, it is combined with information about other customers and users. When information is anonymized, Personal Information is removed from collected data and the remaining portion of the data, containing only Non-Personal Information, is repurposed for internal or external use, such as, for example, to determine how many users of a particular router include an Internet-enabled television in a home network environment, or how many users viewed a particular website video or advertisement. Aggregated information that includes Personal Information is considered Personal Information until it has been anonymized. Anonymized information is considered Non-Personal Information. In general, usage data collected when you visit PROnetic Websites or use PROnetic Products is both aggregated and anonymized so it does not identify you personally and is therefore Non-Personal Information.
The PROnetic Websites and PROnetic Products are not directed to, nor does PROnetic knowingly collect Personal Information from children under the age of 13. If we are informed that we have collected the Personal Information of a child under the age of 13, we will delete that Personal Information from our systems. If you believe we might have inadvertently collected Personal Information from or about a child under the age of 13, please contact us at info@PROneticrope.com.
How We Collect Information
We may collect and process the following data about you:
Information given to us by you.
If you fill in forms on PROnetic websites or correspond with us by phone, email, chat or otherwise, you may be providing us with information about you, which may include Personal Information. This includes information you provide when you register on PROnetic websites, register or return a PROnetic Product, subscribe to any of our services, search for a product, place an order on PROnetic websites, participate in social media functions on PROnetic websites, enter a competition, promotion or survey, participate in an event, download firmware or other content or when you report a problem with PROnetic Websites or PROnetic Products or otherwise request support. Personal Information you give us may include your name, address, email address, phone number and other contact information, financial and credit card information and any other information that can be used to personally identify you.
Information we collect about you.
We may automatically collect information when you use PROnetic Websites or PROnetic Products, including:
- Technical information, including the Internet protocol (“IP”) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. This information is all normally provided by your web browser, and we do not specifically request it.
- Information about your visit to PROnetic Websites, including the full Uniform Resource Locators (“URL”) clickstream to, through and from PROnetic websites (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page.
- Any phone number or email address used to contact customer support/service.
Information we receive from other sources.
We work closely with third parties who provide services to us (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them.
PROnetic may share personal customer information provided to PROnetic with third parties who provide services and products to PROnetic. Examples of ways in which your information may be used include, but are not limited to, the following:
- Order fulfillment
- Redeeming PROnetic Gift Cards or PROnetic Merchandise Credits
- Marketing activities including direct mail, e-mail, database cleaning and maintenance, and analysis
- Customer experience enhancements
- Warranty management
PROnetic is not in the business of selling its customers’ personal information to others. PROnetic does not sell, rent or trade its customers’ personal information to third parties.
PROnetic also collects, stores, and uses aggregate data that do not contain personally identifiable information, such as demographics or statistical information. This aggregate data may be shared with and used by third parties to help PROnetic and its suppliers better understand and serve our customers.
How We Share Your Personally Identifiable Information Outside PROnetic Company
We may share your personally identifiable information with other members of the PROnetic family of companies and also with companies or persons to provide certain services including credit card processing, shipping, data management, collections processing, promotional services, operations assistance, surveys, contests, sweepstakes and our product reviews, etc. We provide these third party service providers with the information needed for them to perform these services and they are contractually restricted from using the personally identifying information in any manner other than in helping us to provide you with our products and services.
We may disclose personally identifying information when we have reason to believe that it is necessary to identify you, contact you, advise you of a product recall, or otherwise to help protect you or us from fraud, scams, Internet security issues including phishing-type attacks or theft where required or permitted by applicable law. We will also disclose personally identifiable information when required by law.
From time to time we might establish a business relationship with other persons or entities that we believe trustworthy. These are known as our marketing partners. In such cases we might share and cross-reference information, including some personally identifiable information about you, to enable such persons or entities to contact you regarding products and services that may be of interest to you. We only share the information we believe is appropriate to enable the marketing partners to carry out their responsibilities under our contracts.
We may share aggregated demographic and statistical information about our user base with the PROnetic and our marketing partners for research, website analytics and industry reports. This information does not identify individual users. We do not link aggregate user data with personally identifiable information
In addition to the information above, we also may collect data on customer shopping patterns while on our Sites. This may include how frequently our Sites are visited, the length of those visits, and the types of items our customers are looking for and whether or not a purchase is made. This information is collected to help improve the current and future shopping experience of you, our customer.
While PROnetic encourages you to take advantage of the personalized services on the Web Sites, you can use most of PROnetic ‘s online services without registering your information with PROnetic. You can change your information at any time by editing your profile. If you are registered on PROneticrope.com, you can remove your information by deleting your profile in the Customer Service area.
Links to Other Sites
Although PROnetic may link the Web Site(s) to other web sites, PROnetic is not responsible for and does not control the security or privacy when you visit those sites. PROnetic encourages you to visit the privacy notices governing those sites.
We strive to maintain reasonable administrative, technical and physical safeguards designed to protect the information collected by PROnetic Websites and PROnetic Products. Unfortunately, the transmission of information via the Internet is not 100% secure. Although we will do our best to protect your Personal Information, we cannot guarantee its security; any transmission is at your own risk.
It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted Personal Information. If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access.
We recommend that you take every precaution in protecting your Personal Information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as “friendly names”) may be detectable by others outside your home, so you should not use Personal Information as part of your friendly names.
If you participate in or post information to our live chat functionality on any PROnetic website, you should be aware that the information you provide there may be made available to others, and can be read, collected, forwarded or used by PROnetic personnel engaged in the chat function such as customer service department personnel and management. This information could also be used to send you unsolicited messages.
How to Contact Us
If you have questions about this privacy statement, the practices of this site or your dealings with this site, please contact PROnetic via e-mail.